We want you to be happy with your purchase. If you’re not satisfied, here’s how we can help:

1. Eligibility

Returns are accepted within 30 days of delivery.

Items must be unused, unworn, and in their original packaging.

Final sale items and gift cards are non-refundable.

2. Refund Process

Contact us at contact@bybanni.com with your order number and return details.

Customers are responsible for return shipping costs.

Refunds will be issued to your original payment method within 5-7 days after we receive and inspect the item.

3. Exchanges and Damaged Items

For defective or damaged items, contact us within 14 days of delivery. We’ll send a replacement or issue a full refund.

4. Contact Us

For questions or assistance, email us at hey@bybanni.com